Program a "Systemic Failure"
Under the Veterans Choice Act, veterans who can't get an appointment within 30 days are supposed to be able to use the Veterans Choice List, which gives them access to private non-VA care. But Veterans are unable to get their Choice Cards and approval of outside care either at all or in a timely manner. The VA Inspector Geneeral found that of 288 veterans who had wait times of more than 30 days at the Colorado Springs VA clinic, all 288 were either not added to the Veterans Choice List or were added later than they should have been.
On a related matter, Veterans should be aware that Veterans Choice physicians may be available to fill out VA Disability Benefits Questionaires (DBQs) to help support VA disability claims. A veteran will have to ask their physician whether such services will be billed to VA or directly to them.