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Sean Kendall

National Work Que and Central Mail Processing for VA


Posted on Aug 27, 2014

The VA is Creating a National Work Queue

The Department of Veterans' Affairs ("VA") is creating a national work queue, whereby cases will be automatically assigned across the nation to another Regional Office ("RO") if the RO to which the application was initially sent is backlogged. A team of 12 to 15 VA officials is now in place to develop rules and policies for distributing the cases. The national work queue is targeted to be in place by March 2015. Appeals will go into a similar automatic queuing process in June 2015. At that point, individual offices will no longer forward cases; the national work queue will automatically make the determination. The goal is to maximize resources and distribute the workload.
 

The VA Now Has a Central Mail Processing System for Disability Compensation Claims

Centralized Mail Processing ("CMP") for disability compensation claims is now in place in 42 offices, and all 56 ROs are positioned to handle the CMP initiative shortly. Veterans should receive letters instructing them to mail and fax evidence and responses to the VA to an Evidence Intake Center ("EIC"), the address of which is listed below.  Any claim sent via fax or mail will be scanned as an electronic document within three days of receipt. Faxing is the preferred method to send correspondence. There is no limit on the number of faxed pages and the sender should immediately receive a time/date stamped confirmation. 

Correspondence relating to disability compensation claims should be sent to the following address or fax number:

Department of Veterans' Affairs

Claims Intake Center

PO Box 4444

Janesville, WI 53547-4444

 

Fax Toll Free: 844-531-7818 & 248-524-4260 (Utilized by Foreign Claimants)

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