National Work Que and Central Mail Processing for VA
Posted on Aug 27, 2014
National Work Queue - VA is creating a national work queue, whereby cases will be automatically assigned across the nation to another RO(s), if one office is backlogged. A team of 12 to 15 VA officials is now in place to develop rules and policies for distributing the cases. The national work queue is targeted to be in place by March 2015. Appeals will go into a similar automatic queuing process in June 2015. At that point, individual offices will no longer forward cases; the national work queue will automatically make the determination. The goal is to maximize resources and distribute the workload.
Centralized Mail Processing (CMP) - Now in place in 42 offices, all 56 ROs are positioned to handle the CMP initiative shortly. Veterans should be getting letters to mail and fax evidence and responoses to the VA to one of two centers. The geographic dividing line is essentially the Mississippi, with a processing center in Georgia and another in Wisconsin. Any claim sent via fax or mail will be scanned as an electronic document within three days of receipt. Faxing is the preferred method to receive correspondence. There is no limit on the number of faxed pages and the sender should immediately receive a time/date stamped confirmation.
Please check this link for where to send your evidence. The two centers are:
Evidence Intake Center (Generally for veterans east of Mississippi, Europe)
PO Box 4444
Newnan, GA 30271-0020
Fax toll free: 844-531-7818
Evidence Intake Center (Generally west of the Mississippi, Canda, Central America, Phillippines and Mexico).
PO Box 4444
Janesville, WI 53547-4444
Fax toll free: 844-822-5246