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Sean Kendall

Understanding VA's New Evidence-Intake System: Where VA is Now Sending Your Correspondence Once It's Received

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Documents for VA must be sent to a Central Address - The Evidence Intake Center (EIC)

This week I spoke with a VA Regional Office official who called to make sure our office about the VA's new method of processing correspondence from veterans and their representatives. She told me, "We like this probably even less than you do, but don't get me started. It doesn't make sense, and so far I think it's slowing things down, but that's the way things are for now and I thought you should know."

"The way things are" is that instead of receiving claims, evidence, Disability Benefits Questionnaires, appeals, etc., via post and fax and then processing these documents immediately, VA Regional Offices in every state are instead collecting all correspondence sent to them and shipping it to Evidence Intake Centers. One E.I.C. is in Georgia, the other in Wisconsin.

Unless claim-related correspondence is requested by a particular Regional Office official who has been written "Attention To," it will not be looked at by VA other than for the purpose of shipping it to one of the two Evidence Intake Centers. Once the claim-related correspondence reaches an Evidence Intake Center, it is put in a queue to be scanned and uploaded to the VA database so that officials at the Regional Office can begin, or continue, work on the cases to which they are assigned.

Why is VA collecting Veterans Correspondence in a Central Location?

At first glance, this method of processing correspondence seems almost silly, especially when added to a system already notorious for egregious delays and, as you’ve no doubt seen in the news recently, even corruption. Veterans may ask, "Why can't VA employees do the scanning at the Regional Offices where the correspondence is initially received?" or even, "With unemployment among veterans so high, why not hire veterans who live near Regional Offices to do the scanning?" However, Evidence Intake Centers are part of VA's plan to become more efficient by "going paperless," and it remains to be seen whether the plan will work.

In the meantime, make sure your claim-related correspondence is being sent to one of the two Evidence Intake Centers (depending on where you live) rather than directly to the Regional Office handling your case. That is, unless it is being sent to a specific VA official with whom you or your representative has been in contact.

If you have any questions about this issue or need assistance with prevailing in your effort to secure VA disability benefits, please contact the office of Attorney Sean Kendall today.

The two centers are:

Evidence Intake Center (Generally for veterans east of Mississippi, Europe)

PO Box 4444

Newnan, GA  30271-0020

Fax toll free: 844-531-7818


Evidence Intake Center (Generally west of the Mississippi, Canda, Central America, Phillippines and Mexico).

PO Box 4444

Janesville, WI  53547-4444

Fax toll free: 844-822-5246

Category: Veterans Affairs

9 Comments to "Understanding VA's New Evidence-Intake System"

Another number to call the VA where someone actually answers, even if the wait is usually 3 - 7 minutes, is 1-877-294-6380.
Posted by Jenny Johnson on June 2, 2015 at 07:44 AM
I issued an appeal on VA decision to cut my benefits from prostate cancer. I was in Vietnam in 1969. I put this appeal in on June 20, 2014 and was told it could take up to 246 days to process. It is now 247 days and I know they are busy. Would hope they would communicate as to the status of the appeal.
Posted by Richard L Whitten Last 4-0430 on March 7, 2015 at 09:33 AM
I have a claim, (long duration claim process, over 10 years) and in May of 2014 the VARO requested a few "documents - VA Forms, etc.." and in their letter requesting said documents to me, the "return address" was the St. Pete office. I filled out these VA documents an returned them to the EXACT address specified in the letter I received, returned to St. Pete, per the "VA's request", (with tracking) in the month of June 2014. By the end of July 2014 my claim was "DENIED", because the "VA DID NOT RECEIVE" the specified documents they had requested from me. And, what actually occurred was this...the "EIC" program did not go into effect until August of 2014, but someone at the VARO in St. Pete, forwarded my paperwork to the EIC, on June 25th, 2014, so, I was erroneously denied. And even though my local "Congressman's Office" has proven their admin error and my claim is supposedly "re-opened", had this NEW PROGRAM been functional or effective, I would NOT be in limbo and continually hearing that my case is in "development phase and should only last about 8 months", which Congressman Miller's Liaison has had my file/case for 16 months. So, again VA math does NOT equate. And this "EIC" is NOT WORKING !!!!!!!!!!!
Posted by Jennifer Horbelt on January 15, 2015 at 12:36 PM
I faxed my documents in July 2014 and it was signed for by a J. Sutton. Does anyone know of a phone number to the evidence intake center? If so, email me at [email protected], I really would appreciate it.
Posted by Kevin Hilton on January 15, 2015 at 07:21 AM
I am a Veteran Service Officer with West Virginia Department of Veterans Assistance in Welch WV. When we send a claim to the above fax number we do not receive confirmation. We have to send claims to our local regional office and they fax them to Newnan GA then send our office the confirmation. We need to know how to correct this problem. Please call 304-436-4846 or email me at the above email. Thank you for any help you can give.
Posted by Kimberly Wright on December 16, 2014 at 09:16 AM
Matthew Christ - as an attorney, you have the option to sign up for the VA's new Stakeholders access portal. This system allows you to upload documents directly to the VA, and you can dispense with sending documents to the VA. The SEP system only requires that an attorney be accredited by VA, it does not require the ridiculous training required for Veterans Benefits Management System (VBMS) access.

Sign up is accomplished through Norton Symantec, which is contracting with VA to verify the identity of attorneys.

Posted by Sean Kendall on November 25, 2014 at 03:14 PM
As an attorney, this new EIC system is really irritating. My clients are already confused and angry about the incredible delays in their claims, now this EIC system will simply add more steps to the delay process. The address I have is

Department of Veterans Affairs
Evidence Intake Center PO Box 5235
Newnan Georgia 30271-0020

That means the paperwork sent to this EIC gets stored at a PO Box location (an already slow process) and then that post gets piled up until someone picks it up for the EIC. Incredibly mind blowing.

The fax number (844-531-7818) appears to be working. I have heard people say it doesn't work - it worked for me.

Time will tell - but I am not optimistic.
Posted by Matthew Crist on November 25, 2014 at 02:47 PM
The number is correct. However, the tollfree 844 number often seems not to work. If not, fax to the toll number 248-524-4260.
Posted by Sean Kendall on October 10, 2014 at 05:40 PM
The Fax number shows 844-531-7818. It will not go through. Please verify the number.
Posted by Debra Robin Haas, Patient Advocate VA Hospital on October 10, 2014 at 05:01 PM

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