Understanding VA's New Evidence-Intake System: Where VA is Now Sending Your Correspondence Once It's Received
Documents for VA must be sent to a Central Address - The Evidence Intake Center (EIC)
This week I spoke with a VA Regional Office official who called to make sure our office about the VA's new method of processing correspondence from veterans and their representatives. She told me, "We like this probably even less than you do, but don't get me started. It doesn't make sense, and so far I think it's slowing things down, but that's the way things are for now and I thought you should know."
"The way things are" is that instead of receiving claims, evidence, Disability Benefits Questionnaires, appeals, etc., via post and fax and then processing these documents immediately, VA Regional Offices in every state are instead collecting all correspondence sent to them and shipping it to Evidence Intake Centers. One E.I.C. is in Georgia, the other in Wisconsin.
Unless claim-related correspondence is requested by a particular Regional Office official who has been written "Attention To," it will not be looked at by VA other than for the purpose of shipping it to one of the two Evidence Intake Centers. Once the claim-related correspondence reaches an Evidence Intake Center, it is put in a queue to be scanned and uploaded to the VA database so that officials at the Regional Office can begin, or continue, work on the cases to which they are assigned.
Why is VA collecting Veterans Correspondence in a Central Location?
At first glance, this method of processing correspondence seems almost silly, especially when added to a system already notorious for egregious delays and, as you’ve no doubt seen in the news recently, even corruption. Veterans may ask, "Why can't VA employees do the scanning at the Regional Offices where the correspondence is initially received?" or even, "With unemployment among veterans so high, why not hire veterans who live near Regional Offices to do the scanning?" However, Evidence Intake Centers are part of VA's plan to become more efficient by "going paperless," and it remains to be seen whether the plan will work.
In the meantime, make sure your claim-related correspondence is being sent to one of the two Evidence Intake Centers (depending on where you live) rather than directly to the Regional Office handling your case. That is, unless it is being sent to a specific VA official with whom you or your representative has been in contact.
If you have any questions about this issue or need assistance with prevailing in your effort to secure VA disability benefits, please contact the office of Attorney Sean Kendall today.
9 Comments to "Understanding VA's New Evidence-Intake System"
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Department of Veterans Affairs
Evidence Intake Center PO Box 5235
Newnan Georgia 30271-0020
That means the paperwork sent to this EIC gets stored at a PO Box location (an already slow process) and then that post gets piled up until someone picks it up for the EIC. Incredibly mind blowing.
The fax number (844-531-7818) appears to be working. I have heard people say it doesn't work - it worked for me.
Time will tell - but I am not optimistic.
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